Customer Testimonials in St. Augustine FL
Very polite and very helpful and nice I would definitely recommend here to anyone looking for a good and reliable car/truck and with great help helping you find your perfect fit
Justin is so professional. His customer service skills are excellent. And he's very knowledgeable on Hyundai. He represents Hyundai of St Augustine and Hyundai extremely well.
Excellent customer service as usual. Danny Perez my representative is wonderful. He is always great.
Your prices are outrageous. Never was I told you charge $175 an hour labor. Even in the bill the labor cost was hidden. I won't be back $460 for a tire sensor....never again!!!
My third time buying cars from them, always been treated with courtesy and professionalism. Dimitri is very professional, accommodating and easy to work with.
Great experience, everyone was helpful and honest. I recommend to dealership to anyone looking fir a great deal!
Jim was very honest and upfront with everything from the start. He was a pleasure to work with. No high pressure sales just asked what we were looking for and gave us options.
Mirena is very knowledgeable and professional service manager, great service and attention at the dealership.
Demetrius is the best salesperson . Hyundai brand is a great brand of cars , and this dealership is the best- they stand behind what they sell.
customer service, price, friendliness Rich, Travis and Ed all great
Salesman was very knowledgeable about vehicle and very attentive. Dealership was clean and had a really good selection. Service area looks clean and professional.
Very helpful and informative. Elijah answered all my questions and showed me some interesting things about the car.
Lobby is clean and nicely decorated. Staff are friendly and polite. Love all the natural light.
Justin has been the best service agent out of an the agents I've surged with from the 5 dealerships I've been to.
Very clean friendly dealership lots of inventory talked to other customers in service lounge and one lady gave ya 5 star
I showed up for service and found the new building to be beautiful, with nice amenities and friendly service. From the greeters in the service garage to Amber in service, we were pleasantly surprised. So much so, we traded it in for a new Tucson, and Jermaine patiently helped us with all the latest technology. Unexpectedly good experience with a car dealership.
awesome service awesome service awesome service awesome service awesome service awesome service awesome service awesome service
Great staff; timely service and a job well done.
We had an overall excellent experience purchasing a new car at Hyundai. Leon, the floor manager, was very helpful and followed through with things for us.
Facilitated easy transactions. Fair and easy deals. Great personalities. Very personable and real! Will send more their way!
Have bought my last 7 cars from them Since they first opened. Great dealership. No Pressure, most enjoyable! Randy Selph is the best salesman. Have bought the last 6 new cars from him. I also sent my daughter, son in law, and neighbor to him who each bought a car last week as well. My granddaughter bought one a couple of months ago, but Randy was off that day, and she didn't want to wait for him. The best dealership in town and Hyundai's are the best cars.Best options for your money. They never break..They also have the ... Read More DealerRater - Jun 6, 2025
I have purchased three vehicles from Hyundai of St. Augustine. Each time has been a professional, and pleasant experience. They are no pressure, and easy to work with. I enjoy my sales and service experience every time I’m there. Keep doing what you’re doing, and treating people right.
We received excellent service. We were traveling through St. Augustine and had an unexpected and critical piece of equipment break -- the door to the gas tank! They worked us in, despite not having an appointment, and had us in and out in about an hour. The customer service rep who helped us -- Mirena -- was outstanding.
They were very professional, honest and friendly. Jermaine was a great salesman to deal with.
Shane Hazelton made our car-buying experience easy and enjoyable. He really listened to what we needed and worked with us every step of the way to help us find exactly what we wanted. His sense of humor and laid-back attitude made the whole process feel relaxed and even fun. We highly recommend Shane and Hyundai of St. Augustine to anyone looking for a great car-buying experience. The team was welcoming, professional, and truly focused on making sure we drove away happy.
I can only speak in regards to the Service Department at Hyundai of St. Augustine. My experience over the past 1 1/2 years has been nothing short of Outstanding. Since moving to the area, I brought my car in regularly for routine maintenance, with an occasional additional service. And each time, the team went above and beyond. They are consistently Friendly, Professional, Thorough, and Efficient. A special shout-out to my service advisor, Mirena Napier, who has helped me every single time. She’s knowledgeable, friendly, and always made the process smooth and stress-free.
Although I’ve since moved out of the area, ... Read More Google - Jun 5, 2025
Very courteous personnel. The waiting area was clean and comfortable and nicely appointed with refreshment
Everyone at the dealership is always super nice, setting up the appointment was quick and easy and so far the work has been great.
They knew I was coming in to pick up car. They waited until all paperwork was done to start. Waited over 2 hours for detailing and finally told the em to stop and just give me the car. Inside looked like it was not touched at all after over 2 hours
The new dealership is lovely and the service is much more efficient than it was before. Looking forward to working with George when I am ready for a new car.
No pressure dealership, friendly staff and no crazy markups or fees. I highly recommend Mr. Jim Potts for assistance in purchasing a vehicle.
Best undid dealership in northeast florida. They care about their customers and you as an individual. They keep you informed of the progress of your vehicle in service
Eddie provided me with outstanding customer service. He was extremely knowledgeable and made the car buying process very smooth.
Mirena is always consistent in giving the best service! She is friendly and delivers on being the main reason why we go to St. Augustine for service!
Tunde is the best! She has been helping me and my Tuscon since US1 location. Love her upbeat personality. Tunde always puts my mind at ease.
Tried to negotiate the price down a bit, the sales manager would not. So, even after purchasing 3 vehicles, and trading in 3 vehicles, I am sad that my loyalty was not even a consideration with this dealership. I am happy with my Santa Cruz. It is what it is. 😐
Great service during the sale. Exceptional service in the service department
Great experience in this new Hyundai dealership and with our consultant Leon. Thank you for helping me to find my new perfect family car!
10/10! Purchased a 2025 elantra from this dealership and was shocked at the amazing service provided at this location!
Great service. Courteous staff, nice service area waiting room. This is the first dealership location I can honestly say that I enjoy taking my vehicle in for scheduled maintenance.
No pressure everything went well Jonathan even contact last owner to get second key fob..
Purchasing my new Hyundai PALISADE was truly an exceptional experience, thanks in large part to my consultant, Leon. From the moment I arrived, Leon was professional, knowledgeable, and genuinely committed to helping me find the right vehicle. He made the entire process smooth and stress-free, patiently answering all my questions and making sure I felt confident every step of the way. Driving off in my new PALISADE, I knew I had made the perfect choice. I couldn’t be happier with the car—or the outstanding service Leon provided.
Very good service also go to purchase and get a good deal Jeremie was very good to me
I visited Hyundai of St Augustine for the very first time today with my parents. As soon as we walked through the lot, we were met with Jim Potts. He was very kind, understanding, and wasn’t pushy. Hope to be back in the future.
We visited Hyundai - St. Augustine today for the first time and had a very pleasant and welcoming experience. Jim Potts was absolutely amazing! He wasn’t pushy and was very patient. While we didn’t purchase a vehicle today, we look forward to coming back in the very near future to see Jim and purchase the vehicle of our daughter’s dreams.
Excellent service & staff!
Richard was simply amazing!! His professionalism and patience is unmatched and I will be forever grateful for all he did to get me in my dream family vehicle. All I wanted was a used Palisade but him and the finance team had other plans. I’m now the first owner of a 2025 Palisade!!!!!
Jim was great to work with from start to finish. Super easy process throughout while purchasing my sons first vehicle. Great experience all around, highly recommend Jim to help you with finding a vehicle for you!
Everyone was wonderful to work with. Answered questions and not pushy at all! I absolutely would recommend this dealership!
Leon was superb at responding to questions and facilitating the sale’s process. Excellent salesperson who put the needs of the customer first and foremost.
Eddie, thank you for making it so easy to get my new car, from testing the car to sign the papers.
Leon met my expectations from the very beginning. Full professional, knowledgeable, patient and trustworthy person!! I wasn’t sure what model would be appropriate for me and he recommended me Hyundai Tucson and that was a perfect choice for me. I love my new car! Thank you Leon for your above and beyond service!
Amber was super helpful and the technician took time to drive with me to see if we could duplicate the problem. Amber arranged for a loaner car for me, which was extremely appreciated.
This dealership for me is the best. The professionalism the way i was treated i am very please with everyone at the dealership. The help they proviide is the best. Excellent, Excellent. Outstanding. I love it.
Leon has been great. He has explained everything clearly and the process was very smooth. He helped me understand all the aspects before proceeding further.
Professional, courteous, and helpful. The best car buying experience we have ever had. Thanks Jim!!
My husband and I had the pleasure of purchasing a new Hyundai Tucson from Jermaine Alvarez. Jermaine was professional and extremely knowledgeable, easily answering all our questions about the Tucson. But, beyond that, from beginning to end, he was simply a pleasure to work with. Working with Jermaine is the epitome of good customer service. I would highly recommend Hyundai of St. Augustine and asking for Jermaine. I’m quite certain you’ll be pleased.
My salesman was easy to work with. He kept my sale moving, and in all honestly, my friends had to pick me up off the floor... I chose a car with Lincoln styling. I think bc that is very Del Ray. Cynthia is dead now, but she helped MY son become everything he is. She and I were so much alike. She was after her happy ending, too, when....
I have never been so well treated at a dealership car service area before. Everyone was super friendly and attentive to my needs. The service agent listened to my issues with my car and thoroughly explained what I needed to do to rectify my concerns. I felt listened to and heard.
Always a pleasant experience! My consultant is the best, always friendly and efficient. She keeps me updated about my vehicles progress and I trust her recommendations!
Above and beyond customer service and attention. Good to see good old fashioned customer service again.
Ask for Olivia, she is not a pushy, Person. She's as good as Jose or better
Thank you to Jermaine and all the guys here. We came in to speak just to see what could be done and had 70% confidence I was going to drive off the lot in my Palisade. Took about 4-5 hours total from walking in the door to finishing finance and going over all the features. Only had to wait about 15-20 minutes while Jermaine showed his previous new car owner the features on her car.
If your in there and love Lego's ask the guys about their "Office Mascot."
I live 2 hours away and went to my local ... Read More Google - May 25, 2025
We had a great experience with everyone getting our new Santa Fe! Jim answered all our questions and made it a great car buying experience! Thank you!!
Excellent customer service! It's my 2nd time buying from this dealership and it's been another great experience
This is my 2nd experience with this dealership and I'm so happy with their continued caring service! Their new location is beautiful as well!
Great people and a cool facility. They can fly at night! Danny was awesome. A+
So happy to see Tunde’s welcoming familiar face when I returned a year later for car servicing after our second Hyundai purchase!
We had a great experience with Jim Potts! We walked away from two other dealerships because of their manipulative tactics, but Jim was very personable, and we felt absolutely no pressure. We will gladly recommend him and the whole team we worked with (Edin in Finance and Travis in management) to anyone looking for a Hyundai.
Awesome experience with Jim Potts! Not your typical salesman. Fun and upfront about everything. When we are ready to buy we are definitely coming back here and buying from Jim. He showed us around the service area too which was clean and had lots of room to chill while waiting.
Outstanding customer service. Everyone makes you feel very comfortable when you enter the dealership. Awesome staff.
Gracias por todo. Muy buen trabajo y muy profesional. Gracias al equipo de trabajo. Thankyou
Great customer service and even better service department! I drive from Mississippi just to take my car to this dealership.
Very pleasant experiences with my scheduled services!
This is the first dealership I have felt extremely comfortable with. The other dealerships I have dealt with over the years I have had to my guard up!
Great employees and lots and lots of selections
Incredible experience, great salesman, and very welcoming overall. It was such a pleasure and easy experience.
I love my Hyundai car in Saint Augustine Florida, Mr George is nice guy he ate maravillosa person
Non-welcoming, cold, receptions, and causing damage to my new venue when you served it for the first time, trying to transfer a tag to the the venue by choosing one of my past tags without consulting me and canceled the tag and registration without bothering to ask if this was an active tag on another of my vehicles? that is absolutely absurd and just and blatantly stupid and your sales manager in explaining how and what had happened was both Cavalier and unapologetic for the tremendous problems that caused my wife and I!
Love the location and availability. Always have things fully explained to me Tunde has always been sooo helpful. Will continue to use Hyundai of st Augustine
Scheduled oil change took over 2 hours. It should have taken 15 minutes. Really poor service.
Everything went smoothly. Olivia was very professional as was everyone we encountered. No. That's enough. Thank you very much.
Jim is amazing and easy to work with. He wasn't pushy like most seem to be. He understood that I wanted my space to look around and think about what I wanted and when I was ready with ALL the questions, he had my answers and made my experience a great one! Thanks Jim!
Beginning with the dealership it’s very clean and organized st Augustine dealership is the best I have ever been to, everyone is super nice and professional Jim as a sales associate is very professional he has outstanding service I am very pleased how I was treated I recommend this dealership and would recommend anyone to Jim and to Ben as well they are both AWESOME!!! I will not go to anyone else only to them, and Jason is wonderful as well! Hands down!
Eddie made our buying process short and smooth. He was helpful and nice and kept a good attitude even during the negotiation phase - something that not many sales men do. Shout out to Eddie and the sales managers.
Best experience I've ever had at a dealership! Was greeted immediately by Jim Potts. Wasn't treated like a transaction, he actually listened to me. We sat down at his desk and narrowed some choices down, went for a test drive and answered all my questions. Ask for Jim Potts....this guy gets how to treat people!
Really nice new dealership. Clean facility. Nice selection of new and used vehicles. Highly recommend